Terms & Conditions

Purchase conditions

Gestion Traiteur, Inc. ("GT", "we", "we" or "our") welcomes you and thanks you for using our solution to place your order.

We are delighted that you have decided to access and use our services, which consist of our online ordering platform, accessible through our clientele websites.

We provide our services to you, under the following terms of use, which we may update from time to time without notice.

By browsing public areas or accessing and using the Services, you acknowledge that you have read, understood and agree to be legally bound by the terms and conditions of these Terms of Service and the terms and conditions of our Privacy Policy, which is incorporated by reference (collectively, this "Agreement"). If you do not agree to any of these terms, please do not use the Services.

Who do you buy from

GT acts as an intermediary for restaurants (merchants) who use our Order Solutions, hereinafter referred to as the "Establishments". When you purchase an item or food from an Establishment located in Canada, GT manages the online ordering directly from the Establishment's website. Your order goes through GT's online ordering solution which collects payment on behalf of the Establishment via a secure payment gateway. Each Establishment has its own merchant account and provides returns and refunds in accordance with their own policies, terms and conditions of sale.

Payment methods

We accept several payment methods to meet your needs. If the location you are ordering from is located in Canada, GT accepts Visa and MasterCard.

Price and availability

Establishments that use our Solutions to sell items and food are responsible for setting prices, which means that we do not price items and food, nor do we determine or assume responsibility for the delivery method (such as ordering to take out, home delivery, ordering at the table and / or rooms, ordering on terminal). In addition, we do not manage the Establishment inventory. Therefore, we do not guarantee that the items and food that you order on the Establishment's website via the online ordering tool set up by GT will be available at the time you purchase them.

Confirmation of orders

If you do not receive a confirmation number (in the form of a confirmation page and / or an email and / or a text message) after submitting the payment information, if you receive an error message or if you experience a service interruption after submitting the payment information, it is your responsibility to confirm whether or not your order was placed via GT or with the Establishment's customer service. Only you could be aware of any issues that may have arisen during the purchasing process. We will not be responsible for any loss (monetary or otherwise) or delay in delivery of your order if you assume that an order has not been placed because you have not received a confirmation.

Application fees and order processing fees

Items and food purchased on the website of Establishments using the Solutions developed by GT are generally subject to an Application Fee per order and / or a non-refundable GT order processing fee for each order made through the Solutions. In many cases, delivery costs charged by the Establishment or a third party will also be due. In any case, if you do not wish to pay the Application Fee per order and / or the non-refundable order processing fee for each order, you can place your order by phone directly with the Establishment.

Verification of billing information

All orders are subject to credit card approval and verification of the cardholder's name and card verification number, also referred to as the CVV (Cardholder Verification Value) code. Some of our Establishments also use the VBV (Verified by Visa) and / or MSC (MasterCard Secure Code) system in order to prevent and limit fraud. We sometimes receive incorrect information about the credit card holder, billing postcode, CVV or VBV / MSC. If it happens, it will block your transaction and prevent the processing and delivery of your order. The Establishment will not receive any error message or notification that your order has been refused, as GT will not be able to process your order. You will receive an error message notifying you that the process has not been completed and you will not receive any confirmation email for your order.

Delivery options

Different combinations of delivery methods may be offered by an Establishment, depending on factors including the location from which you place your order or your geolocation in relation to the Establishment. However, it is important to note that GT does not deliver and does not assume in any way the delays and the conditions of delivery. GT displays the options offered by the Establishment based on the information you make available through your browser and / or your mobile device to allow you to choose from the options offered by the Establishment. Here are some of the options generally offered by Establishments that use GT's Online Ordering Solutions: take out ordering, home delivery, table or room ordering. ** IMPORTANT ** To pick up your order at the counter or upon delivery, you must present the credit card that was used for payment as well as a photo ID. These pieces of identification are essential to be able to receive your order. Restaurants reserve the right not to release orders to anyone who does not have these parts.

For any additional information concerning our Purchasing Policies, you can contact us at by email at info@gestion-traiteur.com.

Gestion-traiteur.com Inc.

Privacy policies

Effective date: August 16, 2020

Gestion-Traiteur.com Inc. (“we”, “our”, “our”) operates the gestion-traiteur.app and gestion-traiteur.shop websites (hereinafter referred to as the “Service”).

This page explains our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices available to you with regard to this data.

We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless defined otherwise in this

Privacy Policy, the terms used in this Privacy Policy have the same meaning as in our General Conditions which are available on gestion-traiteur.app

Definitions

Service

Service means the gestion-traiteur.app website operated by Gestion-Traiteur.com Inc.

Personal data

Personal Data means data relating to a living individual who can be identified from such data (or from such data and other information in our possession or likely to come into our possession).

Usage Data

Usage Data is collected automatically and is generated either by use of the Service or by the Service infrastructure itself (for example, duration of viewing a page).

Cookies

Cookies are small files saved on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person (alone, jointly or jointly with other persons) who determines the purposes and methods according to which all personal data is processed or must be processed.

For the purposes of this Privacy Policy, we are a Data Controller of your personal data.

Subcontractors (or Service Providers)

The term Subcontractor (or Service Provider) designates any natural or legal person who processes data on behalf of the Data Controller.

We may use the services of several Service Providers in order to process your data more efficiently.

Data Subject (or User)

By Data Subject, we mean any living person who uses our Service and is the subject of

Personal Data.

Data collection and use

We collect many types of data for different purposes to provide and improve our Service to you.

Types of data collected

Personal data

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Nominative personal data can include, but not limited to:

• E-mail adress
• First and last name
• Phone number
• Address, city, province, state, postal code
• Cookies and Usage Data

We may use your Personal Data to send you newsletters, marketing communications or promotions and other information that may be of interest to you. You can choose not to receive any communications from us or to receive only certain communications by clicking on the unsubscribe link or by following the instructions in each of the emails we send.

Usage Data

We may also collect information relating to how you access and use the Service (“Usage Data”). This Usage Data may include information such as the Internet Protocol address (i.e. IP address) of your computer, browser type, browser version, the pages of our Service that you are viewing, the date and time of your visit, the time spent on these pages, unique device identifiers as well as other diagnostic data.

Tracking and cookie data

We use cookies and other similar tracking technologies to track activity on our Service, and we retain certain information.

Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies such as pixels, beacons and scripts are also used to collect and track information and to improve and analyze our Service.

You can ask your browser to refuse all cookies or to notify you when a cookie is sent. However, if you do not accept cookies, you may not be able to use certain elements of our Service.

Examples of cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preferences Cookies. We use Preferences Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security reasons.

Use of data

Gestion-Traiteur.com Inc. uses the collected data for various purposes:

• To provide and ensure our Service
• To notify you of changes to our Service
• To allow you to use the interactive features of our Service whenever you want
• To provide customer support
• To collect valuable data or analysis that will allow us to improve our Service
• To control the use of our Service
• To detect, prevent and resolve technical problems
• To provide you with news, special offers and general information about other merchandise, services and events that we offer that are similar to those you have already purchased or about which you are already informed, unless you have already indicated that you do not want to receive information of this nature.

Legal basis for processing personal data under the General Data Protection Regulation (GDPR)

If you live in the European Economic Area (EEA), the legal basis of Gestion-Traiteur.com Inc. with regard to the collection and use of the personal data described in this Privacy Policy depends on the Personal Data that we collect and the specific context in which we collect it.

Gestion-Traiteur.com Inc. may process your Personal Data:

• Because we need to perform a contract with you
• Because you allowed us to do it
• Because we have a legitimate interest in carrying out this processing and your rights do not override this legitimate interest
• For payment processing purposes
• To respect the law

Data retention

Gestion-Traiteur.com Inc. will only keep your Personal Data as long as this is necessary for the purposes stipulated in this Privacy Policy. We will retain and use your Personal Data to the extent necessary for us to comply with our legal obligations (for example, to comply with applicable law), resolve disputes and enforce our agreements and policies.

Gestion-Traiteur.com Inc. will also keep Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when such data is used to enhance security or to improve the functionality of our Service, or if we are legally required to retain such data for longer.

Data transfer

Information about you, including your Personal Data, may be transferred from your region, province, country, or other territorial division to - and stored on - computers located in a location where data protection legislation differs from that of the territory where you reside.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it.

By accepting this Privacy Policy and then by submitting information, you consent to this transfer.

Gestion-Traiteur.com Inc. will take all measures reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Also, your Personal Data will not be transferred to any organization or country unless that adequate controls are in place, in particular with regard to the security of your data and other personal data.

Data communication

Commercial operation

If Gestion-Traiteur.com Inc. is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred. Before your Personal Data is transferred and is subject to a different Privacy Policy, we will notify you.

Communication of data to law enforcement

In certain circumstances, Gestion-Traiteur.com Inc. may be required to communicate your Personal Data if required by law or in response to valid requests from public authorities (e.g. a court or government agency).

Legal requirements

Gestion-Traiteur.com Inc. may communicate your Personal Data if it considers in good faith that this is necessary to:

• Comply with a legal obligation
• To protect and defend the rights or property of Gestion-Traiteur.com Inc.
• Prevent possible wrongdoing or investigate such acts within the framework of the Service
• Ensure the personal safety of users of the Service or the public
• Protect itself against civil liability

Data security

The security of your data is important to us. However, remember that no method of transmitting data over the Internet or method of electronic storage is 100% secure. Although we try to use commercially acceptable methods to protect your Personal Data, we cannot guarantee absolute security.

Data protection rights granted to you by the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), you have certain data protection rights. Gestion-Traiteur.com Inc. intends to take reasonable measures to allow you to correct, modify or delete your Personal Data or limit its use.

If you would like to know what Personal Data we hold about you and want it deleted from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we hold about you. When this option is offered, you can view or update your Personal Data or request its deletion in the settings section of your account. If you cannot perform these actions yourself, please contact us for assistance.
• Right of rectification. You have the right to have your data rectified if it is inaccurate or incomplete.
• Right of opposition. You have the right to object to our processing of your Personal Data.
• Right to restriction. You have the right to ask us to restrict the processing of your personal data.
• The right to data portability. You have the right to receive a copy of the information we hold about you in a commonly used, structured and machine-readable format.
• Right to withdraw consent. You also have the right to withdraw your consent at any time if Gestion-Traiteur.com Inc. relied on your consent to process your personal data.

Please note that we may ask you to prove your identity before responding to requests of this nature.

You have the right to lodge a complaint with a data protection authority about our collection and use of your Personal Data. For more details, please contact the data protection authority closest to you in the European Economic Area (EEA).

Service providers

We may use third party companies and third parties to facilitate the provision of our Service (“Service Providers”), to provide the Service on our behalf, to provide services related to the Service, or to help us analyze how our Service is used.

These third parties only have access to your Personal Data to perform these tasks on our behalf and they are prohibited from sharing or using it for any other purpose.

Analysis

We may use Third Party Service Providers to monitor and analyze the use of our Service.

Google analytics

Google Analytics is a web analysis service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

You can prevent your activities within the framework of the Service from being made available to Google Analytics by installing the browser plug-in Analytics Opt out browser add-on from Google Analytics. This plug-in prevents Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing information about visit activity with Google Analytics.

For more information on Google's privacy practices, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en 

Behavioral remarketing

Gestion-Traiteur.com Inc. uses remarketing services to present you with advertisements on third party sites after you have viewed our Service. We and our third-party vendors use cookies to shape, optimize, and serve ads based on your past use of our Service.

Google Ads (AdWords)

The Google Ads remarketing service (AdWords) is provided by Google Inc.

You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads by going to the Google Ads Settings page: http://www.google.com/settings/ads 

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout  - in your web browser. The Google Analytics Opt-out Browser Add-on allows visitors to prevent Google Analytics from collecting and using their data.

For more information on Google's privacy practices, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en 

Facebook

The Facebook remarketing service is provided by Facebook Inc.

You can learn more about Facebook interest-based ads by visiting this page https://www.facebook.com/help/164968693837950 

To opt out of Facebook interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 

Facebook follows the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the United States http://www.aboutads.info/choices/ , the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/  or European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/ , or by using the settings of your mobile device.

For more details on Facebook's privacy practices, please see Facebook's data policy: https://www.facebook.com/privacy/explanation 

Payments

We may offer paid products and / or services as part of the Service. In this case, we will use third party services for payment processing (i.e. payment processing companies).

We will not collect or store your payment card data. This data is communicated directly to third-party companies that process payments, which use your personal data in accordance with their privacy policies. These payment processors adhere to the PCI-DSS standard managed by the PCI Security Standards Council, which is the result of a concerted effort between brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure secure processing of payment information.

The payment processing companies we work with are:

Stripe

Global Payment

Moneris

Their privacy policy is available on the site:

https://stripe.com/ca/privacy 

https://www.globalpaymentsinc.com/en-ca/canadian-privacy-statement 

https://www.moneris.com/en/legal/privacy-notice/

Links to other sites

Our Service may contain links to other sites that we do not operate. If you click on a third party link, you will be redirected to that third party's site. We strongly recommend that you review the privacy policy of each site you visit.

We have no control over the content, privacy policies or practices of any third party sites or services and are not responsible for them.

Children's privacy

Our Service is not directed to persons under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from persons under the age of 18. If you are a parent or guardian and know that your Child has provided us with Personal Data, please contact us. If we learn that we have collected Personal Data from children without verifying for parental consent, we will take necessary steps to remove that information from our servers.

Changes to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Before the change takes effect, we will notify you by email and / or by posting a prominent notice on our Service and update the “effective date” at the top of this Privacy Policy

We recommend that you review this Privacy Policy periodically to learn about any changes. Changes to this Privacy Policy take effect when they are posted on this page.

Contact us

If you have any questions regarding this Privacy Policy, please contact us:

• By email: info@gestion-traiteur.com